SHIPPING & RETURNS
Serving YOU is our priority at BLUFFCITYTEE! If you have any questions or comments regarding an order, a tee’s fit or your experience shopping with us, please feel free to send a note over to our Customer Service crew using our Contact Us form. You should hear back from a team member within 24 hours, unless it’s a weekend or a major holiday.
Each order is custom printed by an out of state manufacturer and shipped to you directly. After placing your order, you can expect to receive your BLUFFCITYTEE tracking number within 6-9 business days or as detailed on the product page for your specific item or items. Some items do ship faster than others, some within 48 hours. This information is usually detailed on each product page. If you have questions or cannot find this information, dont hesitate to Contact Us.
Please remember that if you place your order after hours, it will be entered into the system on the following business day. Our fulfillment departments are closed on weekends and major holidays. If you place your order on the weekend, it will be entered into the system on Monday. During the holiday season, sales or special promotions, fulfillment may take a little longer, so we kindly ask for your patience. We’ll get it to you, we promise! We will do our very best to take care of you as quickly and efficiently as possible. We too, hate waiting! Thank you for your understanding and patience in advance.
Once fulfilled, you should receive an email from us with a specific USPS or UPS tracking number that will give you real time updates about when your new favorite item will arrive on your doorstep! If you choose an upgraded shipping option at checkout, this will only speed up the shipping times, it will have no effect on the processing times.
Unfortunately, we don’t have a store front or local pickup at this time, due to the supply chain issues plaguing us all. We do hope to have our items in a few local shops and offer local pickup in the coming months, but right now, we are online only. Occasionally, we keep products on hand for those Grizzlies Game Day emergencies. Give us a shout to inquire.
RETURN & EXCHANGE POLICY
All returns or exchanges MUST be initiated within 7 days of item delivery. Any regular merchandise can be returned or exchanged within 7 days of RECEIVING your order as long as it has not been worn and/or washed. Simply email us using the Contact Us form and we will send you the necessary instructions so that we may refund your order or exchange your product for one of the same value. Sale items are final sale. BLUFFCITYTEE will gladly cover the cost of return shipping for any damaged or incorrect items, or for mistakes on our end. Refunds typically take a few business days to return to a customer’s account.
Sale items are final sale.
There is a size chart on the product page for most items - feel free to check it out and choose the size that is best for you. Many items do run smaller due to their modern fit. Please check the size chart on each product page and when in doubt, measure a t-shirt, sweatshirt, or tank tank that you currently own and love. Then compare these measurements to the size chart in order to get the best fit possible.
WASHING YOUR SHIRT:
Most of our apparel is pre-shrunk, however we always recommend following the washing instructions included on your item's tag and hanging or drying our gear on “low,” to avoid any shrinkage. Plus, this helps to ensure that your favorite shirt will last.