SHIPPING & RETURNS | Bluff City Tee

SHIPPING & RETURNS

SHIPPING POLICY

Serving YOU is our priority at BLUFFCITYTEE! If you have any questions or comments regarding an order, a tee’s fit or your experience shopping with us, please feel free to send a note over to our Customer Service crew using our Contact Us form. You should hear back from a team member within 24 hours, unless it’s a weekend or a major holiday. 

After placing your order, you can expect to receive your BLUFFCITYTEE tracking number within 3-5 business days or as detailed on the product page for your specific item or items.  Our fulfillment departments are closed on weekends and major holidays. During the holiday season, sales or special promotions, fulfillment may take a little longer, so we kindly ask for your patience. We’ll get it to you, we promise!

 

Once fulfilled, you should receive an email from us with a specific USPS tracking number that will give you real time updates about when your new favorite item will arrive on your doorstep!

​​RETURN & EXCHANGE POLICY​

All returns or exchanges MUST be initiated within 7 days of purchase.  Any regular merchandise can be returned or exchanged within 7 days of RECEIVING your order as long as it has not been worn and/or washed.  Simply email our Customer Service using the Contact Us form and we will send you the necessary instructions so that we may refund your order or exchange your product for one of the same value. Holiday, campaign, and sale items are final sale.  BLUFFCITYTEE will gladly cover the cost of return shipping for any damaged or incorrect items, or for mistakes on our end.  Refunds typically take a few business days to return to a customer’s account.  

HOLIDAY ITEMS:

Holiday, campaign, and sale items are final sale. 

SHIRT FIT:

There is a size chart on the product page for most items -  feel free to check it out and choose the size that is best for you.

WASHING YOUR SHIRT:

Most of our apparel is pre-shrunk, however we always recommend following the washing instructions included on your item's tag and hanging or drying our gear on “low,” to avoid any shrinkage.  Plus, this helps to ensure that your favorite shirt will last.

© 2019 by BLUFFCITYTEE. All Rights Reserved.

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